⠀Privacy Policy

Last Updated: February 08, 2025

This privacy policy covers all websites operated by Global Contacts Inc., including www.captchatext.com. CaptchaText is committed to protecting your privacy and maintaining the security of any personal information received from you. This statement explains our information practices, including what information we collect, how we use it, and the choices you have regarding your information.

Information Collection and Use
CaptchaText is the sole owner of the information collected on any website owned and operated by CaptchaText. As a provider of CAPTCHA verification services, we collect various types of information necessary for service operation and improvement.

Our free API key registration process is designed with privacy in mind, only recording the user's IP address at the initial registration moment. After this initial registration, we do not store any persistent data, and all processes occur in memory through our Zero Database Architecture. When you opt for our paid services (Prime, Elite or Custom plans), only then do we collect contact information such as your name and email address, along with billing information required for payment processing. This information is used solely for providing our premium services and communicating important account-related updates.

During service operation, we automatically collect certain technical data including IP addresses for verification purposes, browser information, and usage patterns. This information is essential for maintaining service security and preventing automated abuse. We also gather performance metrics and error reports to ensure optimal service delivery and identify potential issues that might affect user experience.

Data Processing and Zero Database Architecture
Our service operates on an innovative Zero Database Architecture, which fundamentally transforms how we handle data. Under this system, most data processing occurs in real-time without permanent storage, utilizing efficient memory-based operations. This approach minimizes data retention while maintaining high security standards and optimal performance.

Token management and verification processes are handled through our proprietary Hybrid In-Memory Indexing engine, which ensures rapid response times while maintaining robust security measures. This system allows us to provide enterprise-grade protection without maintaining extensive databases of user information.

Billing Information and Payment Processing
The collection and handling of billing information for our premium services (Prime, Elite or Custom plans) adheres to the strictest standards of data protection and privacy. This data collection is strictly limited to essential information required for processing payments, account management, and administrative purposes. We maintain complete transparency about what information is collected during the billing process, and this data is handled with the highest level of security in compliance with global privacy regulations.

Our billing system is designed to collect only the minimum necessary information required to process payments and maintain account records. This typically includes the account holder's name, billing address, and payment method details. We implement additional security measures specifically for payment processing, including advanced encryption protocols and secure tokenization of payment information.

Payment processing is conducted through established, PCI-compliant payment processors who specialize in secure financial transactions. These processors maintain their own robust security infrastructure and are regularly audited to ensure compliance with international security standards. Your payment information is transmitted directly to these processors through encrypted channels, minimizing exposure of sensitive financial data.

The billing information we collect is used solely for account management, payment processing, and support services. This includes processing recurring payments for premium subscriptions, generating invoices, and providing necessary documentation for accounting purposes. Our support team may access billing information when assisting with payment-related inquiries or account management issues, but such access is strictly logged and monitored.

We maintain detailed records of all billing-related activities for audit purposes and to comply with financial regulations. These records are stored separately from general service data and are subject to additional security measures. Access to billing information is restricted to authorized personnel who require it for specific job functions, and all access is logged and regularly audited.

This data is never sold, rented, or shared with third parties except where strictly necessary for payment processing and regulatory compliance. In cases where sharing is required for these purposes, we ensure that our partners maintain equally stringent security measures and are bound by strict confidentiality agreements. We regularly review our partnerships to ensure they continue to meet our privacy and security standards.

Retention of billing information is governed by applicable financial regulations and our data retention policies. We maintain records only for the duration required by law or as needed for business purposes, after which they are securely deleted using industry-standard data destruction methods.

Security Measures
The security of your information is paramount to our operations. We implement comprehensive security measures throughout our infrastructure. All data transmission occurs over secure SSL/TLS connections, ensuring that information remains encrypted during transit. Our token management system employs advanced cryptographic principles to prevent unauthorized access or manipulation.

Our infrastructure is housed in secure facilities featuring multiple layers of physical and electronic security measures. Access to systems and data is strictly controlled and limited to authorized personnel who require such access to perform their duties. All employees undergo regular security training and must adhere to strict data handling protocols.

Information Sharing and Disclosure
CaptchaText maintains a strict policy against sharing personal information with third parties. We do not sell, rent, or trade your personal information. The only instances where information may be shared are with service providers essential to our operations, such as payment processors for premium features, and when required by law.

In cases where we engage service providers, they are bound by strict confidentiality agreements and may only use the information to provide services on our behalf. These providers are carefully selected and must meet our rigorous security and privacy standards.

Legal Requirements and Business Transitions
There may be circumstances where we are required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information in response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

In the event of a business transition such as a merger, acquisition, or asset sale, user information may be transferred as part of the transaction. Users will be notified via email and website notice at least 30 days before any such change in ownership affecting their personal information.

User Access and Control
Users maintain control over their account information and communication preferences. Through your account settings, you can review and update your personal information and adjust your notification preferences. You may also contact our support team to request information about data we may hold about you.

We respect your communication preferences and provide options to control what types of communications you receive from us. Service-critical notifications about security or functionality will always be sent, as these are essential to maintaining service quality and security.

Cookie Usage and Analytics
Our service requires certain essential cookies for proper operation, particularly in managing security tokens and verification processes. These cookies are fundamental to the functionality of our CAPTCHA service and cannot be disabled while using the service.

We utilize Google Analytics to better understand service usage patterns and improve our offerings. This analytics service provides aggregate information about service usage but does not track individual users. Users can opt out of analytics tracking through browser settings or privacy plugins, though this may not affect the essential cookies required for service operation.

Data Retention Practices
Our data retention practices are designed to maintain only the information necessary for service operation and legal compliance. Account information is retained for the duration of active service use, while security logs are maintained for limited periods as required for security monitoring and threat detection.

Technical logs are retained for minimal periods necessary for service optimization and troubleshooting. Token data is processed in real-time and is not permanently stored. Payment records are retained as required by applicable financial regulations.

International Data Processing
As a global service provider, we process data across multiple geographic locations to ensure optimal performance and compliance with local regulations. All international data transfers are conducted using appropriate safeguards, including standard contractual clauses and security measures designed to protect your information.

We maintain multiple server locations globally to provide efficient service delivery while respecting data privacy requirements. Users may experience different server interactions based on their geographic location, but all data processing adheres to our strict privacy and security standards regardless of location.

Updates to Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy and, in cases of material changes, provide direct notification to users.

Changes to this policy will be announced through website notices and, when appropriate, direct communication to users. We encourage users to periodically review this policy to stay informed about how we protect your information.

Contact Information
For questions or concerns about this privacy policy or our privacy practices, please contact us through our support system at www.captchatext.com/support. Our support team is trained to handle such inquiries and will direct complex matters to our privacy team or data protection officer as appropriate.

For urgent privacy matters, we recommend using our support ticket system, which ensures the fastest possible response and proper routing of your inquiry to the appropriate privacy team member.